At SPIEVOK, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under the applicable product policy, you may request a return, replacement, or refund in accordance with the terms below.

Because products may be supplied by different sellers and brands, return eligibility, timelines, and conditions may vary by product.

1. Return Eligibility

A product may be eligible for return or replacement when:

• The product is damaged during delivery.
• The product received is defective or not functioning as described.
• You received an incorrect product, size, color, model, or quantity.
• The product is materially different from its description or specifications.
• The product is missing essential parts or accessories.
• The product qualifies for return under its applicable product or seller policy.

Some products may be marked “Non-Returnable” or may have special return conditions.

Please check the product page and applicable seller policy before placing your order.

2. Return Window

Return requests should generally be submitted within the return period specified on the relevant product page or order information.

Where no specific period is displayed, customers should contact SPIEVOK customer support as soon as possible after receiving the product.

The applicable return period may vary depending on:

• Product category
• Seller
• Brand
• Product condition
• Reason for return
• Applicable law

3. Products That May Not Be Returnable

For hygiene, safety, customization, or other practical reasons, certain products may not be eligible for return.

Examples may include:

• Personal care and hygiene products
• Certain beauty products
• Food and grocery products
• Perishable items
• Customized or personalized products
• Products specifically marked as non-returnable
• Products that have been used, altered, damaged, or tampered with by the customer

This list is not exhaustive. The product-specific return policy will apply where provided.

4. Conditions for Returning a Product

To qualify for a return, the product should generally:

• Be unused or in the condition specified by the applicable return policy.
• Include the original packaging where required.
• Include tags, labels, manuals, accessories, and promotional items where applicable.
• Include the original invoice or order information where required.
• Not show damage caused by misuse, improper handling, or unauthorized modification.

For certain defective products, warranty terms may apply instead of a standard return.

5. Damaged Products

If your package arrives visibly damaged, please inspect the product as soon as possible.

If the product itself is damaged:

1. Take clear photographs of the package and product.
2. Keep the original packaging and all accessories.
3. Contact SPIEVOK customer support promptly.
4. Provide your order number and relevant photographs or videos if requested.

We may review the information before approving a return, replacement, or refund.

6. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible.

Please provide:

• Order number
• Product details
• Description of the issue
• Photographs or video, where requested

After verification, we may arrange a replacement, return, refund, or other appropriate resolution.

7. How to Request a Return

To request a return:

Step 1 — Contact Us

Contact SPIEVOK customer support through the available support channel or your account/order page.

Step 2 — Provide Order Details

Provide your:

• Name
• Order number
• Product name
• Reason for return
• Supporting photographs or videos, if requested

Step 3 — Verification

SPIEVOK or the relevant seller may review the request and determine whether the product meets the applicable return conditions.

Step 4 — Return the Product

If approved, you will receive instructions regarding return pickup or shipment.

Step 5 — Inspection & Resolution

Once the returned product is received and inspected, the applicable refund, replacement, or other resolution will be processed.

8. Refunds

If a refund is approved, the amount may be refunded through the original payment method or another permitted method.

Refund processing time may depend on:

• Payment method
• Payment provider
• Bank or financial institution
• Seller processing time
• Product inspection
• Return pickup and delivery

SPIEVOK does not control processing times imposed by banks or external payment providers.

9. Refund Amount

Depending on the circumstances, the refund may include the eligible product amount and applicable charges.

Certain charges may be non-refundable where permitted by the applicable policy.

Any refund deductions, restocking charges, return shipping charges, or other applicable adjustments will be communicated where relevant.

10. Replacement

Where a product qualifies for replacement and replacement stock is available, SPIEVOK or the relevant seller may provide a replacement instead of a refund.

If the same product is unavailable, an alternative resolution may be offered, which may include a refund.

Replacement availability may depend on product stock and seller policies.

11. Cancellation Before Shipping

You may be able to cancel an order before it is shipped, subject to the applicable order status and cancellation conditions.

Once an order has been shipped or handed over to a delivery partner, cancellation may no longer be possible through the standard cancellation process.

In such cases, the return policy may apply after delivery.

12. Failed Delivery or Refused Delivery

If a delivery cannot be completed because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other customer-related circumstances, the order may be returned to the seller.

Refund eligibility in such cases may depend on the circumstances and applicable seller policy.

13. Products Purchased From Third-Party Sellers

SPIEVOK may operate as a marketplace connecting customers with independent sellers and brands.

For products sold by third-party sellers:

• The seller may be responsible for fulfilling the order.
• Return eligibility may vary by seller and product.
• The seller may inspect returned products.
• Warranty terms may be provided by the manufacturer or seller.
• SPIEVOK may facilitate communication and resolution where applicable.

The return terms displayed on the product page or order information should be reviewed before purchasing.

14. Warranty Products

Some electronics, appliances, accessories, and other products may include a manufacturer or seller warranty.

Warranty claims may need to be handled directly through the manufacturer, authorized service center, or seller according to the applicable warranty terms.

A warranty is separate from SPIEVOK’s standard return policy unless otherwise stated.

15. Exchange Policy

Where an exchange option is available, exchanges may be subject to:

• Product availability
• Size or variant availability
• Seller policy
• Product condition
• Applicable return period

If an exchange is unavailable, an eligible refund may be provided instead.

16. Return Shipping

Where a return is approved due to a damaged, defective, incorrect, or materially different product, return shipping may be arranged according to the applicable seller or SPIEVOK policy.

For customer-preference returns, where such returns are permitted, return shipping charges may apply.

The applicable charges, if any, will be communicated during the return process.

17. Fraudulent or Abusive Returns

SPIEVOK reserves the right, subject to applicable law, to investigate and restrict return activity where there is evidence of:

• Repeated fraudulent claims
• Product swapping
• Deliberate product damage
• Misuse of the return system
• False or misleading information
• Unauthorized returns
• Other abusive activity

Such actions will be evaluated based on the circumstances and applicable policies.

18. Refund Delays

If your refund has been approved but has not yet appeared in your account, please allow additional processing time for the payment provider or bank.

If the expected processing period has passed, contact SPIEVOK customer support with your order number and refund details so we can assist you.

19. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact:

SPIEVOK Customer Support
Email: info@spievokart.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM IST

Please include your order number when contacting us about an existing order.

20. Changes to This Policy

SPIEVOK may update this Refund & Returns Policy from time to time to reflect changes in our business, seller policies, services, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.