Terms & Conditions

These Terms & Conditions govern your access to and use of the SPIEVOK website, platform, products, services, and related features.

By accessing, browsing, registering on, or purchasing through SPIEVOK, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or services.

1. About SPIEVOK

SPIEVOK is a digital commerce platform that enables customers to discover and purchase products across multiple categories.

SPIEVOK may offer products directly or facilitate transactions between customers and independent sellers, brands, suppliers, and other business partners.

Where a product is supplied by a third-party seller, additional seller-specific terms, product conditions, warranties, and return policies may apply.

2. Eligibility

By using SPIEVOK, you represent that:

  • You have the legal capacity to enter into a binding agreement under applicable law.
  • The information you provide is accurate and complete.
  • You will use the website for lawful purposes.
  • You will comply with these Terms & Conditions and applicable laws.

If you are using SPIEVOK on behalf of a business or organization, you confirm that you have the authority to accept these terms on its behalf.

3. Account Registration

Certain features may require you to create a SPIEVOK account.

You are responsible for:

  • Providing accurate information.
  • Keeping your account information updated.
  • Maintaining the confidentiality of your password.
  • Protecting your account from unauthorized access.
  • Not sharing your account credentials with others.

You are responsible for activities conducted through your account unless unauthorized use occurred through circumstances outside your reasonable control.

Please notify SPIEVOK promptly if you suspect unauthorized access to your account.

4. Products & Product Information

We make reasonable efforts to ensure that product information displayed on SPIEVOK is accurate.

Product information may include:

  • Product name
  • Images
  • Specifications
  • Description
  • Price
  • Availability
  • Seller information
  • Warranty information
  • Return eligibility

However, minor variations may occur, particularly with product images, packaging, colors, dimensions, or manufacturer specifications.

Product images may also vary depending on your device or display settings.

5. Product Availability

Products displayed on SPIEVOK are subject to availability.

We may:

  • Limit quantities
  • Modify product availability
  • Remove products
  • Correct listing errors
  • Cancel orders where a product is unavailable

If an order cannot be fulfilled due to availability issues, we will take reasonable steps to notify you and process any applicable refund.

6. Prices

Product prices displayed on SPIEVOK may change from time to time.

Prices may vary based on:

  • Seller
  • Promotions
  • Discounts
  • Offers
  • Product variants
  • Taxes
  • Delivery charges

The applicable price and charges will generally be displayed during checkout before you place your order.

If an obvious pricing or listing error occurs, SPIEVOK may take appropriate steps to correct the error and, where necessary, cancel the affected order.

7. Orders

Placing an order constitutes a request to purchase the selected products.

An order may be considered accepted only after the applicable order confirmation or fulfillment process has occurred.

SPIEVOK or the relevant seller may cancel an order in circumstances including:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Incorrect product information
  • Delivery restrictions
  • Payment issues
  • Seller-related fulfillment issues
  • Other legitimate operational or legal reasons

Where payment has already been collected for a cancelled order, the applicable refund will be processed according to our refund procedures.

8. Payments

SPIEVOK may support payment methods including:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Digital wallets
  • Cash on Delivery, where available
  • Other payment methods displayed at checkout

Payments may be processed by third-party payment providers.

You agree to provide accurate payment and billing information and to use a payment method that you are authorized to use.

9. Cash on Delivery

Cash on Delivery may be available for selected products, sellers, order values, and delivery locations.

COD availability is not guaranteed for every order.

Additional conditions or charges may apply where displayed during checkout.

10. Shipping & Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery times displayed on the website are estimates unless specifically stated otherwise.

Delivery may be affected by:

  • Seller processing time
  • Product availability
  • Courier operations
  • Weather
  • Public holidays
  • Location
  • Transportation disruptions
  • Other circumstances beyond reasonable control

SPIEVOK is not responsible for delays caused by circumstances outside its reasonable control.

11. Returns, Refunds & Cancellations

Returns, replacements, cancellations, and refunds are governed by our Refund & Returns Policy and any applicable product-specific or seller-specific policy.

Some products may be non-returnable or subject to special conditions.

Customers should review the applicable return information before placing an order.

12. Third-Party Sellers

SPIEVOK may provide a marketplace through which independent sellers and brands offer products.

Where applicable:

  • Sellers may be responsible for product fulfillment.
  • Sellers may determine product availability.
  • Seller-specific return or warranty conditions may apply.
  • Sellers may be responsible for product descriptions and specifications.
  • Sellers may handle certain after-sales or warranty matters.

SPIEVOK may facilitate communication and customer support but may not manufacture or directly control every product listed on the platform.

13. Product Warranty

Certain products may include manufacturer or seller warranties.

Warranty terms, duration, exclusions, and claim procedures may vary by product.

Unless expressly stated otherwise, SPIEVOK does not provide a separate warranty for products manufactured or supplied by third parties.

Customers should review the warranty information provided with the product.

14. User Responsibilities

You agree not to:

  • Use SPIEVOK for unlawful purposes.
  • Provide false or misleading information.
  • Create accounts using false identities.
  • Attempt unauthorized access to the platform.
  • Interfere with website functionality or security.
  • Introduce malware, viruses, or harmful code.
  • Scrape or collect website data without authorization.
  • Use automated systems in a way that disrupts the platform.
  • Manipulate reviews, ratings, promotions, or orders.
  • Engage in fraudulent transactions.
  • Abuse return, refund, cancellation, or promotional systems.
  • Violate the rights of SPIEVOK, sellers, customers, or third parties.

15. Reviews, Ratings & User Content

SPIEVOK may allow customers to submit:

  • Reviews
  • Ratings
  • Comments
  • Photos
  • Feedback
  • Other user-generated content

You agree that content submitted by you should be accurate, lawful, and not misleading.

You must not submit content that:

  • Is unlawful or defamatory
  • Contains threats or harassment
  • Contains malicious software
  • Violates another person’s privacy
  • Infringes intellectual property rights
  • Contains inappropriate promotional material
  • Is fraudulent or intentionally misleading

By submitting content, you grant SPIEVOK permission to use, reproduce, display, and publish that content for legitimate business, promotional, analytical, and platform-related purposes, subject to applicable law.

16. Intellectual Property

All content and materials available on SPIEVOK, including:

  • Brand names
  • Logos
  • Website design
  • Text
  • Graphics
  • Images
  • Icons
  • Software
  • Page layouts
  • Videos
  • Other original content

may be protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit SPIEVOK content without appropriate authorization.

Third-party trademarks, product names, and brand materials remain the property of their respective owners.

17. Promotions & Offers

SPIEVOK may offer discounts, promotional campaigns, coupons, vouchers, or other special offers.

Promotions may be subject to additional terms, including:

  • Validity periods
  • Product restrictions
  • Minimum order values
  • Seller restrictions
  • Usage limits
  • Customer eligibility

SPIEVOK may modify or withdraw a promotion where permitted by applicable law.

18. Third-Party Links & Services

SPIEVOK may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

We are not responsible for the content, availability, security, or privacy practices of third-party services.

Your use of third-party services is subject to their respective terms and policies.

19. Website Availability

We aim to keep SPIEVOK available and functioning reliably, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to:

  • Maintenance
  • Updates
  • Technical problems
  • Server issues
  • Security incidents
  • Network disruptions
  • Circumstances beyond our reasonable control

We may modify, suspend, or discontinue any part of the website or service where reasonably necessary.

20. Limitation of Liability

To the extent permitted by applicable law, SPIEVOK shall not be responsible for losses arising from:

  • Temporary website unavailability
  • Third-party service failures
  • Delivery delays outside our reasonable control
  • Incorrect information provided by users
  • Unauthorized account access caused by compromised user credentials
  • Product issues attributable to third-party manufacturers or sellers
  • Events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SPIEVOK, its affiliates, employees, representatives, service providers, and business partners from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms & Conditions
  • Your unlawful use of the platform
  • Your violation of another person’s rights
  • Fraudulent or unauthorized activity associated with your account
  • Content submitted by you

22. Privacy

Your use of SPIEVOK is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review the Privacy Policy before using our services.

23. Suspension or Termination

SPIEVOK may suspend or terminate access to an account or certain services where reasonably necessary, including where:

  • These Terms are violated.
  • Fraudulent or abusive activity is suspected.
  • Unauthorized activity is detected.
  • Legal or regulatory requirements require action.
  • The platform is being misused.

Where appropriate and legally required, users may be notified of the reason for such action.

24. Changes to These Terms

SPIEVOK may update these Terms & Conditions from time to time.

Changes may be made to reflect:

  • Changes in our services
  • New features
  • Business operations
  • Seller arrangements
  • Legal or regulatory requirements
  • Security or operational needs

The updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of SPIEVOK after the updated terms are published may constitute acceptance of the revised terms, to the extent permitted by applicable law.

25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

26. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary, while the remaining provisions will continue to remain in effect.

27. Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Refund & Returns Policy, Shipping Policy, and any other applicable policies published on SPIEVOK, constitute the terms governing your use of the platform, subject to applicable law.

28. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

SPIEVOK

Customer Support: info@spievokart.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM IST