At SPIEVOK, your privacy matters to us. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website, create an account, purchase products, use our services, or interact with us.

By using the SPIEVOK website and services, you agree to the practices described in this Privacy Policy.

1. About SPIEVOK

SPIEVOK is a digital commerce platform designed to provide customers with a convenient and trusted shopping experience across multiple product categories.

This Privacy Policy applies to information collected through our website, online services, customer support channels, and other digital interactions with SPIEVOK.

2. Information We Collect

Depending on how you use our services, we may collect the following types of information:

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Account login information
• Date of birth, where required for a specific service
• Information you provide when contacting customer support

Order & Transaction Information

When you place an order, we may collect:

• Products purchased
• Order number
• Delivery information
• Billing details
• Payment status
• Return, refund, cancellation, or replacement information

Payment card details may be processed directly by our authorized payment service providers. We do not intend to store complete payment card information on our own systems unless specifically required and lawfully permitted.

Device & Technical Information

When you access SPIEVOK, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location information
• Website pages visited
• Referring website
• Date and time of access
• Cookies and similar technologies

Communications

If you contact us, we may retain information contained in your communication, including emails, messages, enquiries, reviews, feedback, and customer support requests.

3. How We Use Your Information

We may use collected information to:

• Create and manage your account
• Process and fulfill orders
• Arrange product delivery
• Process payments and refunds
• Provide customer support
• Respond to enquiries and requests
• Manage returns, replacements, and cancellations
• Improve our website and services
• Personalize your shopping experience
• Recommend relevant products and content
• Communicate important information about your orders
• Send promotional communications where permitted
• Detect and prevent fraud, abuse, and unauthorized activity
• Maintain website security
• Analyze website usage and performance
• Improve our products, services, and technology
• Comply with applicable legal and regulatory requirements

4. Cookies & Similar Technologies

SPIEVOK may use cookies, pixels, tags, local storage, and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

• Keep you signed in
• Remember shopping preferences
• Maintain your shopping cart
• Improve website performance
• Understand website traffic
• Personalize content and recommendations
• Support advertising and marketing activities, where applicable
• Detect security issues

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. How We Share Information

We do not sell your personal information as a commodity.

We may share information with trusted third parties when reasonably necessary to provide our services, including:

Service Providers

This may include providers responsible for:

• Payment processing
• Shipping and delivery
• Order fulfillment
• Website hosting
• Cloud storage
• Customer support
• Analytics
• Marketing and communication
• Fraud prevention
• Website security

Sellers & Brand Partners

Where SPIEVOK operates as a marketplace or facilitates transactions involving third-party sellers, relevant order information may be shared with the seller or fulfillment partner when necessary to process and deliver your order.

Legal & Regulatory Authorities

We may disclose information where required or permitted by applicable law, legal process, court order, government request, or to protect the rights, safety, property, and security of SPIEVOK, our customers, sellers, partners, or others.

6. Third-Party Services

SPIEVOK may use third-party services for payment processing, analytics, advertising, communications, authentication, delivery, hosting, and other business functions.

These third parties may process information according to their own privacy policies and applicable laws.

We encourage users to review the privacy policies of relevant third-party services when interacting with them.

7. Payment Security

Payments made through SPIEVOK may be processed through authorized third-party payment providers.

SPIEVOK does not request sensitive payment information through ordinary email, social media messages, or unofficial communication channels.

You should never share your OTP, password, PIN, CVV, or other confidential payment credentials with anyone claiming to represent SPIEVOK.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential and should immediately contact us if they believe their account has been compromised.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services
• Maintaining transaction and business records
• Resolving disputes
• Preventing fraud
• Meeting legal and regulatory obligations
• Enforcing agreements
• Protecting our legitimate business interests

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Object to or restrict certain processing activities where applicable
• Opt out of certain promotional communications

Requests may be subject to verification and applicable legal requirements.

11. Marketing Communications

If you subscribe to SPIEVOK updates or otherwise provide consent to receive promotional communications, we may send information about:

• New products
• Offers and promotions
• Deals
• New services
• Collections
• Company updates

You may unsubscribe from promotional emails using the unsubscribe option included in the communication or by contacting us.

Transactional and service-related communications may still be sent when necessary to complete or manage your orders or account.

12. Children’s Privacy

SPIEVOK is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms, or services.

SPIEVOK is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

14. Seller & Business Information

If you register as a seller, business partner, or brand partner, we may collect additional information required to verify your business and provide relevant services.

This may include:

• Business name
• Business contact details
• Business address
• Tax or registration information
• Bank/payment information where required
• Business documents
• Authorized representative information

Such information may be processed for onboarding, verification, payments, compliance, support, and business operations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage you to periodically review this Privacy Policy to remain informed about how your information is handled.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact SPIEVOK through our official customer support channels.

Customer Support: info@spievokart.com

You may also use our Contact Us page to submit a privacy-related enquiry.

17. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations of India, subject to the jurisdiction and requirements applicable to SPIEVOK and its users.

18. Your Acceptance

By accessing or using SPIEVOK, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described here, subject to applicable law.

SPIEVOK

Everything You Love, One Place.

Made for India. Built for What’s Next.