At SPIEVOK, we aim to make delivery simple, reliable, and convenient. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through the SPIEVOK platform.

Because SPIEVOK may work with multiple sellers, brands, warehouses, and delivery partners, shipping availability, delivery timelines, and charges may vary by product and location.

1. Order Processing

After you place an order, we begin processing it after successful order confirmation and payment authorization, where applicable.

Orders may go through the following stages:

Order Confirmed → Processing → Packed → Shipped → Out for Delivery → Delivered

Processing time may vary depending on:

• Product availability
• Seller location
• Warehouse location
• Product category
• Order quantity
• Seller processing time
• Delivery destination
• Holidays and non-working days

The estimated dispatch or delivery date displayed during checkout or in your order details should be considered the most relevant estimate for your order.

2. Delivery Areas

SPIEVOK aims to provide delivery across locations in India where delivery services are available.

Delivery availability may depend on:

• PIN code
• Product type
• Seller location
• Courier coverage
• Product size or weight
• Local delivery restrictions

Some products may not be deliverable to certain locations.

You can confirm delivery availability by entering your PIN code where the option is provided.

3. Delivery Time

Estimated delivery times may vary depending on the product and destination.

Generally, orders may be delivered within approximately:

3–10 business days

However, this is only an estimated timeframe and not a guaranteed delivery period unless specifically stated otherwise.

Remote locations, difficult-to-service areas, high-demand periods, public holidays, weather conditions, logistics disruptions, and other circumstances may result in additional delays.

4. Shipping Charges

Shipping charges may vary depending on:

• Product
• Seller
• Delivery location
• Order value
• Product weight and dimensions
• Delivery method
• Promotional offers

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

SPIEVOK may offer free shipping on selected products, orders, locations, or promotional campaigns.

5. Multiple Products in One Order

If you purchase multiple products, they may be shipped:

• Together in one package, or
• Separately in multiple shipments.

This may occur when products are supplied by different sellers, warehouses, or fulfillment centers.

You may therefore receive different products from the same order at different times.

6. Multiple Sellers

SPIEVOK may operate as a marketplace where products are supplied by independent sellers and brands.

When an order contains products from multiple sellers:

• Each seller may process their products separately.
• Products may have different dispatch timelines.
• Products may be shipped through different delivery partners.
• Separate tracking information may be provided.
• Delivery dates may differ between products.

The shipping information shown for each product or order will apply where applicable.

7. Order Tracking

Once your order has been shipped, tracking information may be provided through your SPIEVOK account, order confirmation, email, SMS, or other available communication channels.

You can use the tracking information to monitor your shipment’s progress.

Tracking information may take some time to become active after the package has been handed over to the delivery partner.

8. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

Please ensure that:

• Your delivery address is accurate.
• Your phone number is reachable.
• Someone is available to receive the package where required.
• Any delivery instructions provided are accurate.

If delivery cannot be completed after the applicable attempts, the package may be returned to the seller or fulfillment center.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, missing contact information, or other customer-provided information, additional delivery attempts or charges may apply where permitted.

Please contact customer support as soon as possible if you notice an error in your delivery address.

Address changes may not be possible once an order has been shipped.

10. Delayed Deliveries

Although we work to meet estimated delivery dates, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Transportation disruptions
• Strikes or labor disruptions
• Public holidays
• High order volumes
• Local restrictions
• Courier operational issues
• Incorrect delivery information
• Unexpected logistical circumstances

If your order is significantly delayed, please contact SPIEVOK customer support with your order number.

11. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the package carefully.

Where possible:

1. Take photographs or video of the package before opening it.
2. Document any visible damage.
3. Keep the original packaging.
4. Contact SPIEVOK customer support promptly if the product is damaged.

For damaged products, our Refund & Returns Policy will apply.

12. Incorrect or Missing Products

If you receive an incorrect product, a different variant, or discover that an item is missing from your order, contact us as soon as possible.

Please provide:

• Order number
• Product details
• Description of the issue
• Photographs or video where requested

We may review the issue and arrange an appropriate resolution in accordance with the applicable return and seller policies.

13. Cash on Delivery

Where Cash on Delivery (COD) is available, eligibility may depend on:

• Delivery location
• Product
• Seller
• Order value
• Courier availability
• Other applicable conditions

COD availability and any applicable charges will be displayed during checkout where supported.

14. Shipping Restrictions

Certain products may have shipping restrictions due to their:

• Size
• Weight
• Nature
• Handling requirements
• Legal or regulatory requirements
• Seller-specific restrictions

Certain products may therefore be unavailable for delivery to particular locations.

15. International Shipping

Unless specifically stated on the relevant product or service page, SPIEVOK currently focuses on deliveries within India.

If international shipping becomes available, applicable delivery charges, taxes, customs duties, documentation requirements, and other conditions will be communicated separately.

16. Taxes, Duties & Additional Charges

Applicable taxes may be included in the product price or displayed separately during checkout, depending on the applicable pricing structure.

For international shipments, where available, customs duties, import taxes, or other destination-specific charges may be payable by the customer unless otherwise stated.

17. Delivery Confirmation

An order may be marked as delivered based on confirmation received from the applicable delivery partner.

If your order is marked as delivered but you have not received it, please contact SPIEVOK customer support as soon as possible so that the delivery can be investigated.

18. Changes to Orders

Once an order has been confirmed or shipped, changes to:

• Product
• Quantity
• Delivery address
• Delivery method

may not always be possible.

If you need to make a change, contact customer support as soon as possible.

19. Shipping & Returns

Shipping and return processes are separate.

For information about returning products, replacements, or refunds, please refer to our Refund & Returns Policy.

20. Contact Us

For questions regarding shipping or delivery, contact:

SPIEVOK Customer Support
Email: info@spievokart.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM IST

Please include your order number when contacting us about an existing shipment.

21. Changes to This Shipping Policy

SPIEVOK may update this Shipping Policy from time to time to reflect changes in our shipping operations, delivery partners, seller policies, or applicable laws.

Any changes will be published on this page with an updated “Last Updated” date.